Frequently Asked Questions

What is included?

Check the selected configuration and its product image before ordering. Available options and accessories are shown on the product page.

How should I use the product?

Follow the supplied product instructions and check the product page for the features and use guidance relevant to your chosen model.

Where do you ship?

We ship free to the United States and Canada. Processing generally takes 1-2 business days and estimated transit takes 4-6 business days.

Can I request a return?

Contact us within 30 business days after delivery to request an eligible return or exchange. We pay return shipping for eligible returns.

How can I contact you?

Email [email protected] with your order number and question.

How do I choose a platform?

White, Black, Black-NEW and LG101-black are shown as separate models. Their designs and prices differ; select each option to review its picture before ordering.

Where should I place it?

Use a stable, level floor with enough clear space around the platform, and follow the instructions included with the model you select.

Are all the controls identical?

The pictured designs are different. Check the selected model and its instructions for its controls and accessories.